Customer service is paramount, after-all, your success is our success! And we’re flexible, no matter how large or small your business, we will integrate with your team to professionally represent your companyContact Everything Answered
Originally founded in 2009, Tracey Hayes began operations with a simple vision: to provide businesses with the opportunity to focus on what they do best. By providing on-demand support for all areas of business, she supplied companies with the freedom to grow, without the responsibility of additional employees, nor the weight of long-term contracts.
Since then, Everything Answered has been at the forefront of the virtual service industry, seeking to satisfy the increasingly varied list of requirements our clients ask of us. With each new role, we develop the necessary expertise needed to meet the high standards our clients have become accustomed to.
But, unlike most companies, our aim is not to commit you to long-term, minimum cost contracts – this is what sets us apart from our competitors. Our contracts are pay-as-you-go, with no minimum cost and can be cancelled in as little as 30 days. We allow our clients this freedom for one simple reason: we are confident in our work, and we are willing to bet that you will feel the same.
These days, getting your customer service right is more important than ever. Just think of all those stories of frustrated callers on the phone to anonymous handling centres who are not able to expediently resolve an issue. When outsourcing customer services to a partner, you need to be confident that your customers will receive the highest level of service.
With a constant focus on training, coaching and development, we will work closely with you to ensure that we become your brand ambassadors – a friendly, mature and experienced customer-facing partner. Our team are also cross-trained on each other’s work to ensure we can provide year-round support, thus ensuring continuity throughout periods of holiday and sickness.
Due to the nature of our work we are used to dealing with deadlines and high-pressure situations. The team are all naturally very positive, supportive of each other and continually offer excellent customer service.
Any training needed to understand your existing systems or the implementation of new software on our PC’s is carried out at our cost. We only charge the customer when we are physically carrying out the tasks we have been asked to complete.
Our offices are open from 8am to 10pm, Monday to Friday; and 9am to 10pm Saturdays and Sundays. The office is closed all UK national holidays. We offer an open-door policy, so please feel free to visit us whenever you need. A 24-hour telephone answering service is also available at an additional cost.
We also offer a range of services across Norfolk and Suffolk including telephone answering, bookkeeping and virtual PA’s. Contact a member of our friendly team to discuss your requirements at any time.
The team at Everything Answered are some of the most talented, ambitious, forward thinking, and genuinely caring individuals I’ve ever met, both in business and in life. I find that on a day-to-day basis it’s our people – and their commitment to understanding the importance of the services we provide, the changing nature of the industry, and most importantly, client needs – that make our company what it is today.
Our desire to better the overall customer experience is unconditional. Our team is selfless and always searching for new ways to innovate and improve your experience when using our services.
We are truly looking forward to our continued work with you and the opportunity to demonstrate ourselves as specialists in our field. If you ever have any suggestions, comments, or concerns that aren’t addressed on our website, please always feel free to share your thoughts with us.
Tracey Hayes, Founder
Removing things from your to-do-list means you’ll have more time in your day; more time to focus on growing your business! Here’s just a few of the tasks we can take off your hands to lighten your load:
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The office is closed all UK national holidays.
We offer an open-door policy, so please feel free to visit us whenever you need.
A 24-hour telephone answering service is also available at an additional cost. Please contact us for more details and rates.
Suite 7, Rookery House, The Guineas, Newmarket, Suffolk CB8 8EQ