01638 741079

Virtual Veterinary Practice Receptionist Service

Our team of virtual veterinary receptionists can support your practice by taking phone calls and managing administrative tasks during hectic periods, allowing for your front-of-house team to focus on dealing with face-to-face customers.

Veterinary Practices

Everything Answered veterinary receptionist service

We provide a professional and friendly telephone service ideally suited for the Veterinary sector. We understand the need to be caring, sympathetic, understanding and methodical, with emphasis on attentional to detail.
We can provide you with specialist support overseeing all of the technical duties, aiding your front-of-house staff to spend more time with your clients and their pets.

Specialist training and expertise allows us to support you and become part of the team. We are familiar with various veterinary software packages and can oversee all appointment booking that needs to be done over the telephone.

Inbound call handling

Our highly responsive team are ready to go when you are. For starters, you’ll be given your own unique DDI number. This routes your calls to our operators and our software which “pops” on the advisor’s screen and ensures they are correctly answering on your behalf when they pick up.

  • Sales – for example, pet food
  • Processing payments
  • Diary bookings and appointment booking
  • General enquiries such as opening hours
  • Patching through emergency calls
  • Never miss another call – overflow answering
  • Dealing with repeat prescriptions.

Research has shown that over 70% of callers don’t leave a voicemail. Your Everything Answered team will answer every call on your behalf to ensure each caller to your business is treated in a friendly, professional manner and doesn’t end up taking their business to a competitor.

A transparent service that you control

  • All of our operators are individually trained and mentored to deal with every detail of customer service
  • We can quickly authorise secure credit card payments
  • Each week and month you will receive reports detailing your call statistics
  • Reports are bespoke to you, with standard reporting including the length of calls, out of hours calls and who answered the call.

At Everything Answered we believe that outsourcing customer support is vital to the continued success of our business and our client’s businesses. From order taking to aftercare, customer support enquiries to complaint handling, our inbound call team work hard at achieving customer excellence, not just customer service. With a constant focus on training, coaching and development, we work closely with our clients to ensure that we become their brand ambassadors – a friendly, mature and experienced customer-facing partner.

Our services include

  • Dedicated advisor
  • Response handling
  • Customer support
  • Order fulfilment services
  • Order taking and processing payments
  • Complaint handling
  • Customer services
  • Data processing/capture
  • Order queries
  • Product support
  • Email
  • Social media management
  • Live chat
  • 8 am – 6 pm Monday to Friday;
  • Out of hours, weekend or overflow cover available.
say hello to SUCCESS

We’ll impress your customers with a polite telephone manner and help you to maintain a professional image.

  • Don’t miss important leads or enquiries

    As a busy business owner, it’s impossible to man your phone 24/7. Attending meetings, taking breaks and being on the ‘other’ line, means you could miss important calls from prospective customers. Furthermore, failing to answer calls in a timely manner is likely to frustrate your existing customers.

    Avoid interruptions to your day

    Being interrupted by unscheduled calls can be very disruptive to your workflow. You can easily lose focus and become stressed as you run out of time to meet that all-important deadline. Which is unnecessary. Simply divert your calls to us. You can be productive and get on with other important aspects of running your business, whilst we take care of the phones.

    A transparent service you control

    All our customer service advisors are individually trained and mentored to deal with every detail of customer service. Each month you will receive reports detailing your call statistics; including length of call time, out of hours calls and who answered the call.
  • How our call answering service works

    If you do not already own and manage a business telephone line, we can set this up for you. Pick a regional, national or freephone number and make it your own.

    1 Divert your calls

    We will issue you with a dedicated number to divert all your calls to. You can divert your landline, mobile and Skype calls through to us.

    2 Answering

    All calls that come through on your dedicated line will be answered in your company name and follow your pre-set call instructions.

    3 Message

    We will then send an email or SMS notifying you of the message. If you would like us to return the call, simply let us know how you would like us to respond.
Everything Answered VA Services

We have been using the services of Everything Answered since Feb 2020 and have found their service to be exceptional. They have taken the time to understand our business need and have matched the perfect person to deal with our requirements. During Covid we have found them to be particularly helpful as it meant we were able to carry on our operations without needing to have staff physically in our office. The team have all been extremely professional but in particular I would like to thank Louisa who has really built our faith and comfort level in the virtual PA model and has enabled us to allow an entire aspect of our business to be remotely managed by Everything Answered. We are now considering expanding our operations with them and have no hesitation in recommending them to other companies, who will no doubt also find their services invaluable.

Roshan K

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Tasks your virtual assistant can help you with

Removing things from your to-do-list means you’ll have more time in your day; more time to focus on growing your business! Here’s just a few of the tasks we can take off your hands to lighten your load:

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We'd love to hear from you

  • Everything Answered VA Services

    Call us

    01638 741079

    Everything Answered VA Services


    07800 575754

    Everything Answered VA Services


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  • Our offices are open from 8am to 10pm, Monday to Friday and 9am to 10pm Saturdays and Sundays.

    The office is closed all UK national holidays.
    We offer an open-door policy, so please feel free to visit us whenever you need.
    A 24-hour telephone answering service is also available at an additional cost. Please contact us for more details and rates.

    Head Office

    Suite 7, Rookery House, The Guineas, Newmarket, Suffolk CB8 8EQ