What does E-Commerce Customer Service involve?

If you have an online store, you may believe that a virtual e-commerce customer services provider only answers the phone to your customers and passes on their messages to you.
At Everything Answered, we could do that, of course, but we also do so, so much more.

Everything Answered can eliminate all of your customer service worries and concerns. Our e-commerce support is tailored to your specific needs by outsourcing tasks such as returns and taking payments (we are fully PCI compliant), and handling calls.

We can manage your e-commerce website, adding products and managing your stock levels. We can arrange delivery of your products, notifying your customer at each stage.

We can handle any questions or queries the customer may have and also arrange returns when required.
We can follow up with customers to ensure they are happy and have a great experience to make them want to shop with you again and recommend you to others.

We will follow up on social media queries and answer questions posted through platforms such as Facebook and Twitter.

We’ll help take care of the customer side so you can focus on what matters most — growing your business.