01638 741079
26 July 2021 | Reading Time: < 1 minute

What does E-Commerce Customer Service involve?

If you have an online store, you may believe that a virtual e-commerce customer services provider only answers the phone to your customers and passes on their messages to you.
At Everything Answered, we could do that, of course, but we also do so, so much more.

Everything Answered can eliminate all of your customer service worries and concerns. Our e-commerce support is tailored to your specific needs by outsourcing tasks such as returns and taking payments (we are fully PCI compliant), and handling calls.

We can manage your e-commerce website, adding products and managing your stock levels. We can arrange delivery of your products, notifying your customer at each stage.

We can handle any questions or queries the customer may have and also arrange returns when required.
We can follow up with customers to ensure they are happy and have a great experience to make them want to shop with you again and recommend you to others.

We will follow up on social media queries and answer questions posted through platforms such as Facebook and Twitter.

We’ll help take care of the customer side so you can focus on what matters most — growing your business.


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Tasks your virtual assistant can help you with

Removing things from your to-do-list means you’ll have more time in your day; more time to focus on growing your business! Here’s just a few of the tasks we can take off your hands to lighten your load:

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We'd love to hear from you

  • Everything Answered VA Services

    Call us

    01638 741079

    Everything Answered VA Services


    07800 575754

    Everything Answered VA Services


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  • Our offices are open from 8am to 10pm, Monday to Friday and 9am to 10pm Saturdays and Sundays.

    The office is closed all UK national holidays.
    We offer an open-door policy, so please feel free to visit us whenever you need.
    A 24-hour telephone answering service is also available at an additional cost. Please contact us for more details and rates.

    Head Office

    Suite 7, Rookery House, The Guineas, Newmarket, Suffolk CB8 8EQ