What is good Customer Service and how to achieve it

While technology can be a lifesaver, we must not forget that the true heart of any business, is the customer.

Customers are a source of growth that you already own. The happier your customers, the more willing they are to promote your brand through recommendations; the faster your flywheel spins, the bigger your business grows! Not only is good customer service the right thing to do for your clients, but it’s also the financially savvy thing to do. It’s a win-win-win!

We believe every customer deserves:

• To be heard, appreciated, and valued.
• To see that all requests are actioned in a polite and timely manner.
• To receive prompt responses and updates, via a means convenient for them, text, email or good old fashioned phone calls.

Sometimes, a transaction is just a transaction. However, for many customers and for many industries, it goes far beyond that and its sometimes essential.

For example, when a situation arises and the customer has an issue that needs solving, they want to be reassured that you are there to help them (especially if they’re trusting you with their hard-earned cash!) In many cases, what they really want is to be heard and to feel valued. In a world of business, e-commerce and transactions, it’s easy to forget that a customer’s emotions are just as important as procedure and policies.

Imagine you are a runner.

For example. You are sprinting towards the finish line when you encounter an unexpected hurdle. You jump over it, this disrupts your momentum, and when you finally hit the ground again, you must recover your speed. Once you hit your stride again, another hurdle has been put in front of you, once again your run is interrupted. If your customers encounter too many hurdles along the way, you may end up losing them to your competitors!

Here at Everything Answered, we don’t believe that it’s enough to just ‘make a transaction’. We strive to make it our mission to learn as much about your business as we can, and to become part of your team. To ensure that we can provide a personal service to your customers. The days of only reaching a company by phone are over, as more businesses increase the number of channels they present on. Now, customer service strategy might encompass multiple channels, such as live chat, email, social media and SMS. Are you there to listen to your customers? Because we are!

So, as customers’ expectations change and become more demanding, it’s much easier to fall short of their expectations. At Everything Answered, we treat your customers as our customers; we are ready and waiting to help them … are you?

Like to know more? Then do give us a call on 01638 741079. Or drop us an email.